You are advised that the care agency provider visits you at home before beginning the service. This will ensure that you are happy with your choice of provider and offer you the chance to discuss your requirements and give them the opportunity to see the environment in which they will be working. If you can, arrange for a member of your family or friend to be in attendance once the provider visits. A fantastic care provider will answer any questions you may have during their trip. All agencies produce a ‘Statement of Purpose’ setting out their aims and objectives and the nature of the services they provide. Home care agency providers must have procedures in place which protect you and how you are treated and cared for. A written record will be kept by the agency staff of the care that has been provided including any changes in your health and any accidents that have occurred. Make a search on the following site, if you’re looking for additional information concerning care agency cheltenham.
As part of the agency visit they’ll carry out risk assessments of the home in addition to a manual handling assessment. This will identify how they are able to help move you safely. Staff will be trained on using equipment such as a hoist to help bear your weight safely. You’ll be provided with a clear indication of costs for the services. Many agencies charge different rates for weekdays, evenings and weekends. There’s often a higher rate on Bank Holidays. Ask if there are any extra costs that you will need to be made aware of. All costs will be written into the contract between you and the bureau. You should be invoiced at regular periods for the previous months service. The care agency staff will in most cases have a timesheet which will require your signature. Always check that they have correctly the length of the visit.
It might seem easier to sign only once a week but if you do this you could be charged the incorrect amount and it will prove hard to prove otherwise. Some agencies will have electronic tracking where the care staff’check in’ using their mobile phone or placing a pin number into your landline. There is no charge to you when they use this system and it records the exact time the care agency staff are with you. The added advantage of this system it will highlight to the bureau any missed calls from the care staff, thus decreasing the possibility of you not getting a call. All agencies should have a complaints procedure in place which should be issued to you at the beginning of the service. Where possible, attempt to address any issues directly with the service, as often these can be solved swiftly with the manager of the service. If your complaint doesn’t seem to have been resolved informally then follow the complaints procedure set out by the agency.